Policies
Ordering Information
Find the items you would like to order at our online store. Add To Cart to order the item(s). The default quantity is one item, but can be changed in your Cart. When you are done shopping, Checkout.
If this is your first time shopping at Skin Prophecy, you will have the option to create a new account. If you’ve shopped at Skin Prophecy before, you can quickly process orders by signing in. For security purposes, we keep no credit card information on record, so you will be asked for that information again.
After you submit an order, you will receive an email confirming your order. You can view your Order History after you Sign In. Your tracking number will be sent to you when your order is shipped. Additionally, you will be able to view and track the status of your shipment.
Important: In certain cases, if the billing and shipping addresses you have specified are in two different states, cities or countries, your phone numbers are different and your email address looks nothing like your name, a Skin Prophecy Service Agent will be in contact with you to ensure your order is legitimate. For your protection, no orders will be sent out until this communication is complete, so please make sure the phone number and email address you provide us are both operational.
Payment Options
Skin Prophecy accepts Visa or MasterCard only.
Sales Tax
Skin Prophecy’s distribution center is in California. We are therefore, required to collect sales taxes on orders shipped to locations in the state of California.
Declined Transaction and Bank Information
Credit card transactions may be declined either by our processor or credit card issuing bank for several reasons. They can also be declined by our Shopify Payment Gateway based on our account’s settings, such as AVS and CCV settings and the individual filters in our FDS.
Transaction has been Declined
This generally occurs for one of two reasons.
- Your credit card issuing bank did not approve the transaction. This could be for lack of funds, frozen account status, invalid credit card number or expiration date, incorrect billing address zip code, etc. Unfortunately, your card issuing bank does not provide additional details regarding the reason for the decline. You will need to contact the card issuing bank for more information.
- Your transaction may have been declined by your processor based on transaction limits established by your MSP.
Declined (AVS Mismatch) or (Card Code Mismatch)
This means the transaction was declined due to the AVS or CCV results. AVS compares the billing address provided in a transaction with the cardholder’s address on file at the credit card issuing bank. CCV compares the card code (a three or four-digit security code that is printed on the credit card) provided in a transaction with the card code on file at the credit card issuing bank. When enabled, both services return a code to the payment gateway indicating the results of the match.
It’s important to note that a transaction declined for AVS or CCV within the Authorize.Net system has still been approved by your card issuing bank and the requested funds will be placed on hold, thereby reducing your cards available credit. This is not an actual charge to your credit card and the bank will release the funds back to your card after the authorization expires (between two weeks and a month depending on the credit card issuing bank).
Promotion Codes
Promotion Codes are codes that Skin Prophecy offers to customers for special discounts, special events, etc. These codes are to be the box marked Promotion Code on the checkout page.
Store Credit Codes are codes that are issued as store credit for returned merchandise. These codes are to be entered in the box marked Promotional Code on the checkout page.
A Promotion Code can only be used once, by one person, for one order only.
Skin Prophecy does not apply Promotion Codes to existing orders after they have been placed.
Credit Card Security
Skin Prophecy servers use SSL, an encryption technology that works to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than Skin Prophecy.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode. When you enter secure mode, you will see a padlock in the lower right section of the browser window.
Skin Prophecy is registered with Geotrust as an authentic site. Geotrust is a provider of digital security certificates, which ensure that your information is kept private while in transit between your browser and our server.
